Wide Awake Holidays: Privacy Policy

At Wide Awake Holidays, we value and respect the privacy of our website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit www.wideawakeholidays.co.uk.

By accessing or using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect different types of information in order to provide and improve our services:

a. Personal Information

Contact Information: When you make an inquiry or book a service, we may collect personal details such as your name, email address, phone number, and postal address.

Payment Information: If you make a booking, we may collect payment information, including credit card details (processed via secure third-party payment providers).

Travel Preferences: We may collect information about your travel preferences and plans, such as destinations, accommodation types, and special requests.

b. Non-Personal Information

Website Usage: We may collect information on how you use our website, such as IP addresses, browser types, and device information. This helps us improve the user experience and identify areas of improvement.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Services: To process your bookings, send confirmations, and assist with your travel planning.

Customer Support: To respond to your inquiries and provide customer support related to your bookings.

Improvement of Services: To analyse user behaviour on our website and improve the quality and relevance of our content and services.

Marketing Communications: If you have opted in, we may send promotional emails, newsletters, and updates about new offers, destinations, or special events. You can opt out at any time.

3. How We Protect Your Information

We take your privacy seriously and implement appropriate technical and organisational measures to safeguard your personal data. This includes:

Data Encryption: Sensitive information, such as payment details, is encrypted using secure SSL (Secure Socket Layer) technology.

Restricted Access: Only authorised personnel have access to your personal data, and they are required to keep it confidential.

Third-Party Security: We use trusted third-party providers for payment processing and other services, and they are responsible for ensuring the security of your information during transactions.

4. Sharing Your Information

We may share your personal information in the following situations:

Service Providers: We may share your data with trusted third-party partners and service providers who assist us in fulfilling your bookings, such as airlines, hotels, and tour operators.

Legal Requirements: If required by law or in response to valid legal requests, we may disclose your information to comply with regulations or protect our rights, safety, or the safety of others.

5. Your Data Protection Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal data we hold about you.

Correction: You may request corrections to any inaccurate or incomplete data.

Deletion: You may request that we delete your personal data, subject to certain exceptions (e.g., legal obligations).

Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Data Portability: You can request a copy of your personal data in a machine-readable format for data portability.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

6. Cookies

We use cookies on our website to enhance user experience, analyse website traffic, and personalise content. Cookies are small data files stored on your device that help us remember your preferences and optimise our services.
You can manage your cookie settings through your browser settings. However, disabling cookies may impact your experience on our website.

7. Links to External Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any external websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.